At our store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund & Returns Policy carefully before requesting a return or refund.
Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed
- Be in its original condition
- Have all original tags and packaging attached
- Not show signs of damage caused by misuse or improper handling
For hygiene and safety reasons, certain items may not be eligible for return if they have been opened, used, or worn.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Final sale or clearance items
- Gift cards
- Personalized or customized products
- Items damaged due to customer misuse
- Products returned without prior authorization
How to Request a Return
To initiate a return, please contact our customer service team at:
Phone: +15770632252
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos of the item if it is defective, damaged, or incorrect
Our team will review your request and provide return instructions.
Please do not send any items back without receiving return authorization from us.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- Original shipping charges are non-refundable unless the return is due to our error.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
After verification, we may offer a replacement, store credit, or full refund at our discretion.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Please note:
- Processing times may vary depending on your bank or payment provider.
- Shipping fees are generally non-refundable unless the return is due to our error.
- Refunds may take additional time to appear on your account after processing.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or item, please return the original product (if eligible) and place a new order.
Order Cancellation
Orders may be canceled within 24 hours of placement.
If your order has already been processed or shipped, cancellation may no longer be possible, and you will need to follow the return procedure after receiving the item.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions regarding our Refund & Returns Policy, please contact us:
Address:
Phone: +15770632252
We appreciate your business and are committed to providing a positive shopping experience for every customer. Thank you for choosing us.